Frequently Asked Questions
Everything you need to know about Salt Grooming products and services.
What is the standard shipping time for orders?
We typically process orders within 24 hours. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are your grooming products cruelty-free and vegan?
Yes, all Salt Grooming products are 100% cruelty-free and vegan. We do not test on animals, and we strictly use plant-based or synthetic ingredients that meet high safety standards.
Can I return a product if it doesn't suit my skin type?
We offer a 30-day satisfaction guarantee. If a product isn't working for you, please contact our support team to initiate a return or exchange for a formula better suited to your needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery in real-time.
Do you offer professional or wholesale discounts?
Yes, we have a dedicated program for barbershops and retailers. Please visit our 'Wholesale' page or email our b2b team to apply for a professional account.